Return Policy
Return Policy
Returns
We accept returns within 30 days of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be:
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Unused and in the same condition in which you received it
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In its original packaging
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Accompanied by a receipt or proof of purchase
Certain items are not eligible for returns, including:
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Gift cards
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Downloadable digital products
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Personalized or custom-made items
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Items marked as “final sale”
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email].
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a few business days.
Late or missing refunds:
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First, check your bank account again
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Then contact your credit card company
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Next, contact your bank
If you’ve done all of this and still have not received your refund, please contact us at veluxebeauty932@hotmail.com
Return Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
If the item is defective or damaged, we will cover the return shipping cost.
"To return your product, please mail it to the address indicated on your package."
Order Cancellations
Orders can be cancelled within 24 hours of purchase. After this timeframe, the order may already be processed or shipped.
Contact Us
If you have any questions about our Return Policy, please contact us at:
📧veluxebeauty932@hotmail.com