Return & refund policy

Return & Refund Policy – Veluxe Beauty

Thank you for shopping with Veluxe Beauty. We want you to love your purchase and feel confident in every order. Please read our Return & Refund Policy carefully.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it

  • In its original packaging, including all accessories, manuals, and protective materials

  • Accompanied by proof of purchase (order number or receipt)

Please note:
For hygiene reasons, certain beauty devices that show signs of use cannot be returned.

2. Exchanges

We gladly replace items if they are defective, damaged, or not functioning properly.
If you need an exchange, contact us at [your email address] within 7 days of receiving your item. We will guide you through the process.

3. Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed and issued to your original method of payment within 5–10 business days.

Shipping costs are non-refundable.
If your order included free shipping, the original shipping value may be deducted from your refund.

4. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Used beauty devices

  • Items without original packaging

  • Sale or clearance items

  • Gift cards

5. Order Issues & Damages

If your product arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos or videos of the issue. We will replace the item at no additional cost.

6. Cancellations

Orders can be cancelled within 2 hours of purchase.
After this time, we may not be able to stop shipment.

7. How to Start a Return

To initiate a return, please contact our support team:

📧 Email: [your email]
📦 We will provide the return address and instructions.

Do not send your purchase back to the warehouse before contacting us, as we may not be able to locate or process your return.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you still have not received your refund, please reach out to us at veluxebeauty932@hotmail.com