Returns

📦 Returns Policy – Veluxe Beauty

At Veluxe Beauty, your satisfaction is our priority. If something isn’t right, we’re here to help. Our return policy is simple, transparent, and designed to give you complete peace of mind.

🔁 1. Return Window

You have 30 days from the date you receive your order to request a return.

After 30 days, we unfortunately cannot accept returns.

✨ 2. Eligibility Requirements

To be eligible for a return, your item must:

  • Be unused and in brand-new condition

  • Be returned in its original packaging

  • Include all accessories, manuals, and protective materials

  • Include your order number or proof of purchase

📌 For hygiene reasons, beauty devices that have been used or show signs of use cannot be returned.

🔄 3. Exchanges

If your device arrives defective, damaged, or not working properly, we will gladly replace it at no extra cost.

Please contact us within 48 hours to 7 days of receiving your order and include photos or videos of the issue.

💸 4. Refunds

Once your return is received and inspected, we will notify you by email.

If your return is approved:

  • Your refund will be issued to your original method of payment

  • Refunds are usually processed within 5–10 business days

🚫 Shipping costs are non-refundable.
If your order qualified for free shipping, the actual shipping fee may be deducted from your refund.

❌ 5. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Used beauty devices

  • Items without original packaging

  • Gift cards

  • Sale or discounted items

📮 6. How to Start a Return

  1. Contact our support team at: veluxebeauty932@hotmail.com

  2. Provide your order number + reason for return

  3. We will send you:

    • the return address

    • step-by-step instructions

    • and a return label (if applicable)

⚠️ Do not send your item back without contacting us first.
Unapproved returns may not be processed.

⏳ 7. Missing or Delayed Refunds

If you haven’t received your refund yet:

  • Check your bank account

  • Contact your credit card provider

  • Allow a few business days for processing

If you still have questions, contact us at : veluxebeauty932@hotmail.com

💬 Need Help?

Our customer support team is always here for you:
📧 veluxebeauty932@hotmail.com

We’re happy to assist with any questions about your order or returns.